GrievanceWare
tm
Our first application is GrievanceWare. It
is a Grievance management application designed to manage the
grievance process from Complaint thru Arbitration. It is:
Web-Based: A web-based system means
that a software application can be accessed through an
Internet browser (i.e. Internet Explorer, Netscape). Many
people are already Internet users and have used a browser,
which directly affects the learning curve. GrievanceWare was
created with the users in mind and is comprised of easy-to-use
forms, buttons and dropdowns. All of the thinking is done in
the background.
Search Friendly: Users have the
ability to conduct quick searches to find information on
grievances, employers, collective agreements and members among
all other stored information.
Auto-Email Notification: Local
Executive, Union representatives and employers representatives
can be automatically notified by email regarding approaching
due dates and step changes.
Supporting Document Management:
Documents, files, and images can be uploaded and shared as a
part of correspondence and meeting information. Documents can
be shared with the employer or maintained in a private
repository. In both cases the system provides a
centralized database of all documentation.
Permissions and Accesses:
GrievanceWare provides three main views of the Grievance
data be collected, Local View (master view), Employer View
(specific to grievance), Union Rep View (summarizing
Grievances going to Grievance Committee). Union Locals,
as Masters of their data will manage all access to the system,
providing access to there Stewards, and if they choose
providing restricted access to the Employer and the Union Rep
where required.
Grievance Costs and Expenses:
You can allocate costs and expenses to any individual
Grievance. The costs and expenses can be categorized, and
then reports can be generated show costs by grievance, costs
by category and costs by collective agreement
Reports: GrievanceWare reports in
list and graphical formats. Locals and employers can extract
customized reports based on submitted criteria.
-
Grievance list report with category and
type summaries
-
Grievance List by Article or Clause being
referred
-
Arbitration
List Report
-
Expense Reports by Grievance / Category
or Collective Agreement
Collective Agreement Engine:
LabourWare has developed an automated process for putting your
Collective Agreements online. Once in the system can
refer to Articles and or Clauses at the Claim stage of the
Grievance. Grievance procedures are drawn from the collective
agreement, and then act as business rules for the application.
GrievanceWare lists all due dates relevant to the claim, yet
allows for modification of any individual grievance.
This system also provides research
capabilities, which can help a Union Local with Collective
Bargaining, by providing statistical data on the Articles and
Clauses which were Grieved the most.
Grievance Committee and Arbitration:
Pursuant to following the predetermined grievance steps, the
grievance may be settled or may be referred to the grievance
committee where a decision on whether or not arbitration will
follow. The ability to track both is included.
Arbitration information is maintained, complete.
Quick View: Whenever applicable
users can quick-view details contained in lists found in
search results, home page, even list reports. By simply
pointing the mouse to a “list” item, detailed information will
pop-up for a quick-view.
For example, once a user has logged in they
are brought to their home page which lists their active
grievances. The user can point to the grievance list item and
the claim information will pop-up without having to go to
another page and without opening a new window.
Standard
Language Libraries: We have incorporated the ability to
reference and use Standard Language Libraries for Claims and
Redresses, along with any other custom areas where you
would want the language of your grievance to be consistent.
These Language Libraries will grow over time, providing Union
Reps and Arbitrators with predictable outcomes stemming from
the use of consistent of language.
Multilingual: GrievanceWare has been
developed from the ground up to multilingual. Users will
have the ability to move from one language to another
confidently. Our Standard Language Libraries were
designed to handle multiple languages - so when for example you switch
from English to French - any Claim or Redress created using
the Language Libraries will also switch.
We are currently working on four new
applications to service identified needs:
-
Content Managed Web Sites
-
Local
Member / Dues Database
-
WSIB Claims Management
-
Collective Agreement Analysis and
Generation
Our product and service offerings will
continue to grow based on the needs and demands of our
clients. We plan on becoming a one stop shop for everything
technology related for Local Unions. |
